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  • How do I shop with my Monogram?

    Once you’ve created your monogram- you can login anytime and you will be taken to your “Shop by Monogram” page where your products will be filtered for you.

    When not logged in, go to “Shop”- use the left navigation menu to choose one or more of your Monogram letters to filter your product choices.

  • Can I just shop?

    You can shop without your Monogram anytime by going to “Shop”.

  • If I Build My Routine how long will it take to receive my recommendations?

    You will receive your recommended routine and your redeemable $50 gift card in two separate emails within 48 hours. Please check your spam if it hasn’t arrived. Email if you have any questions or concerns.

  • Can I Create a new Monogram or Build a new routine?

    Yes! Login and choose “EDIT” on our “Create My Monogram” or “Build My Routine” pages. We encourage you to create a new Monogram or routine with developments such as pregnancy, change of climate, or new skin issues.

  • Where do you ship and how long does it take?

    We ship to all 48 continental United States, Canada, and some International countries. Most orders will arrive 2-8 business days from purchase. For shipping to international destinations, Alaska and Hawaii, and APO addresses, there may be additional shipping time and/or charges. If you have any problems receiving your order please email us at

  • Do you accept returns?

    We do not accept returns however we will replace products if damage occurs during shipping. Please email us at and we can get you started with the exchange process.